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Zoom Commits To Improving Accessibility

Zoom Commits To Improving Accessibility

Article Shaun Heasley | Disability Scoop | March 5, 2021

Zoom says it is enhancing its service in order to be more accessible to users with disabilities.

The video conferencing platform that’s become ubiquitous as the COVID-19 pandemic has kept people from meeting in person said it will add automatic closed captioning to its free accounts.

The functionality, which will be called “Live Transcription,” is expected to be available to all users this fall, according to Jen Hill, product marketing manager at Zoom.

In the interim, Zoom will offer automatic closed captioning to meeting hosts upon request, Hill said in a blog post about the new feature.

The move is part of an effort to “provide a platform that is accessible to all of the diverse communities we serve,” Hill indicated.

Zoom already provides manual closed captioning, screen reader support and a host of other accessibility features, Hill said.

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